Frequently Asked Questions
Do you offer shipping?
Please Note: We do not offer a shipping for merchandise right now. Merchandise Orders are available for pickup In-Store only.
When can I pick up my order from NINJAZ?
Once an order has been placed and a complete payment has been received, We will process your order and get it ready for pick-up in 2 business days.
Bulk orders and Special requests may take upto 5 business days to process.
What payment methods are accepted?
You can choose to pay by the following options online –
Please Note: We do not accept online payments through debit cards (including VISA Debit and MasterCard Debit).
NINJAZ Gift Cards cannot be used to make a purchase online. However you may use it in store to make a payment towards your order.
I want to cancel my order, How can I get a refund?
Please Note: Once an order is placed and a payment is completed, We cannot cancel your order or refund your payment. However, the charged amount can be transferred onto a gift card and you can use the same towards any other purchases (including admissions) at NINJAZ.