What is included in the 1-hour admission ticket?
Kids 1-hour admission ticket is for $20 plus HST. It includes access to Kids Ninja Course, Rock Climbing and Soft Play. We do not have warped walls for kids yet. Adult 1-hour admission is for $24 plus HST and includes access to the adult ninja course, Rock Climbing and warped walls.
How do you get to NINJAZ?
If you’re having trouble locating us, look for the Element Hotel and Holiday Inn as we are located in the same plaza. The major intersection is Highway 7 and Highway 27. We are east of Highway 427 and located on the North side of Highway 7.
Are you open for Walk-In's every day?
During the summer break (July and August) we are open every day from 10:00 AM- 8:00 PM.
During the rest of the year, with some exceptions, we are open on Friday 4:00 PM to 8:00 PM, Saturday and Sunday 10:00 AM to 8:00 PM.
Do I need to call in ahead of time to reserve a time slot to come in?
No, we do not book time slots ahead of time over the phone. You can purchase tickets online on our website or at the front desk when you arrive. There will always be room for you, so don’t worry about it being full.
Is there an age limit?
Our facility is designed for children 4 years old and older.
Children under 4 years old are only permitted in the Soft Play Area for $10 plus HST. They must be supervised by an adult.
Is the facility open on PA Days?
Can kids try out the Adult Ninja Warrior Course?
If the child meets our height requirement of 60” they have the option to pay the adult admission price. This will give them access to everything except the workout rig.
Can you stay longer than one hour?
Does the facility cater to birthday parties?
Do you have to be crazy athletic in order to participate?
All of the elements on the ninja warrior obstacle courses vary in difficulty. The same applies to the four different climbing walls. No matter what your fitness level, there is something here for everyone!
How tall are the warped walls?
Can you bring your own gloves?
What kind of footwear should you wear when visiting?
Adult Ninja Course participants MUST WEAR INDOOR ATHLETIC SHOES. Please bring your clean shoes in a gym bag. Shoes worn outside will not be permitted.
Kids and parents using the kid’s section – kids ninja course, rock climbing and soft play area MUST WEAR SOCKS ONLY.
Do you need rock climbing experience to use the climbing walls?
Our walls are equipped with an auto-belay system that allows complete beginners to join in on the fun! With the auto-belay system providing a soft and smooth descent, anyone can join in on the action.
Are there lockers and showers available at the facility?
Can you combine Groupon Promotions with In-House or Online Promotions?
If I have received a free admission ticket, can I come in any day and use it?
No, we do have days when the facility is not open or does not honour promotions on certain days. Please see the Blackout Dates below:
4th – 6th
1st – 3rd
22nd – 31st
When does my time start?
Do you allow strollers into the facility?
For the safety of all our guests, we do not allow strollers into the facility. You are able to detach the infant/toddler’s car seat from the stroller (if possible) and bring that into the facility.
Is the Birthday Child included in the Birthday Package?
Can we add extra time?
Yes, you can. An additional 30 minutes is $70. An additional hour is $100. Additional time can only be added to certain time slots. For more information please email: firstname.lastname@example.org
Can we extend the event past 8:00 PM?
We are open on Friday 4:00 PM – 8:00 PM and Saturday/Sunday 10:00 AM – 8:00 PM. The latest event time is 6:00 PM – 8:00 PM. If you are looking to extend your event past 8:00 PM, there will be a premium charge. For all other after-hours events, please inquire about our VIN (Very Important NINJAZ) Package.
Can children 60" and taller use the adult course?
Unless you book a package that includes the adult course, children are only permitted in the Kids Section. If children meet the height requirement of 60″ and taller and wish to try the adult course, there will be a $4.00 upgrade charge.
Can adults use the course?
Do you have paper waivers?
Does the package include food?
Our packages do not include food. You may bring your own cold foods. You are not permitted to bring hot food. Hot food and Pizza must be ordered through us. Pizza is available from Pizza Pizza or Pizza Nova. Additional catering is available at extra cost from Peter & Paul’s Catering, however, is not mandatory.
We do not allow the following food items: Chips, popcorn, lollipops, fish or seafood of any kind, rice, sauces and hot foods.
Can we bring chips?
Do you provide juice?
We only provide water bottles. You are welcome to bring your own juice or pop providing they are in small individuals. Examples are juice boxes or pop cans. We do not permit large bottles.
Do you provide coffee and tea?
Do you provide tableware? Knife to cut cakes?
We provide all tableware in the party room. This includes tablecloths, plates, napkins, forks, spoon, etc. The colours are white and red. If you wish to bring your own themed or coloured tableware, you are welcome to do so. We do not provide or permit cups.
We provide the knife for the cake as well as the lighter.
Can we bring decorations for the party room?
We do not permit balloons, pinatas or any decor that requires being stuck to the wall. If you wish to bring anything to decorate your room, it must only be for the tables.
How early can I come to set up?
Your party host will set up for you. With that being said, arriving early will not guarantee access to your party room before your party time. Our party hosts work hard to clean up and set up the party rooms as quickly as possible. Please be patient with them.
You can arrive about 15 minutes before to check in as well as sign your waiver if you have not already.
Do you have a fridge or freezer?
Don’t see your question? Contact us: email@example.com