BLACK FRIDAY & PA DAY SALE: Kids Admission ONLY $12! Adult Participation ONLY $15! Buy now.

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General Questions

What is included in the 1-hour admission ticket?

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Kids 1-hour admission ticket is for $20 plus HST. It includes access to Kids Ninja Course, Rock Climbing and Soft Play. We do not have warped walls for kids yet. Adult 1-hour admission is for $24 plus HST and includes access to the adult ninja course, Rock Climbing and warped walls.

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How do you get to NINJAZ?

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Our Address is – 6260 Hwy 7, Unit #11, Woodbridge, ON L4H 4G3. We are located on the intersection of Highway 7 and Highway 27 in Woodbridge (Vaughan) – in the same plaza as Element Hotel, Holiday Inn Hotel, Universal Eventspace and RBC. 

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Are you open for Walk-In's every day?

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During the summer break (July and August) we are open every day from 10:00 AM- 8:00 PM.

During the rest of the year, with some exceptions, we are open on Friday 4:00 PM to 8:00 PM, Saturday and Sunday 10:00 AM to 8:00 PM.

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Do I need to call in ahead of time to reserve a time slot to come in?

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No, we do not book time slots ahead of time over the phone. You can purchase tickets online on our website or at the front desk when you arrive. There will always be room for you, so don’t worry about it being full.

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Is there an age limit?

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Our facility is designed for children 4 years old and older.

Children under 4 years old are only permitted in the Soft Play Area for $10 plus HST. They must be supervised by an adult.

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Is the facility open on PA Days?

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We are open on most PA Days. Feel free to check our hours and calendar page for more details.

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Can kids try out the Adult Ninja Warrior Course?

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If the child meets our height requirement of 60” they have the option to pay the adult admission price. This will give them access to everything except the workout rig.

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Can you stay longer than one hour?

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Absolutely! We offer 3 Hour Passes. We also offer memberships.

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Does the facility cater to birthday parties?

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Yes, we offer a couple of different options! Please visit https://www.ninjazcanada.com/parties/ for more information. For inquiries, please send an email to events@ninjazcanada.com

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Do you have to be crazy athletic in order to participate?

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All of the elements on the ninja warrior obstacle courses vary in difficulty. The same applies to the four different climbing walls. No matter what your fitness level, there is something here for everyone!

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How tall are the warped walls?

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The warped walls stand at 12 ft. and 16 ft.

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Can you bring your own gloves?

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Participants are allowed to bring their own gloves. We will also have them available for purchase at the front desk. We have chalk available as an alternative.

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What kind of footwear should you wear when visiting?

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Adult Ninja Course participants MUST WEAR INDOOR ATHLETIC SHOES. Please bring your clean shoes in a gym bag. Shoes worn outside will not be permitted.

Kids and parents using the kid’s section – kids ninja course, rock climbing and soft play area MUST WEAR SOCKS ONLY.

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Do you need rock climbing experience to use the climbing walls?

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Our walls are equipped with an auto-belay system that allows complete beginners to join in on the fun! With the auto-belay system providing a soft and smooth descent, anyone can join in on the action.

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Are there lockers and showers available at the facility?

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Yes! Both washrooms have lockers available for you to store your belongings and showers to use after you are done on the course.

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Can you combine Groupon Promotions with In-House or Online Promotions?

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No, you cannot combine any promotions.

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If I have received a free admission ticket, can I come in any day and use it?

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You may use your free or discounted ticket/s during our regular business hours of operation. Some exceptions apply including but not limited to blackout dates, and/or any exceptions stated in the advertisement/disclaimer online or on the ticket.

Our regular hours of operation are as follows:

Fridays: 4 pm to 8 pm

Saturdays and Sundays 10 am to 8 pm.

Please note that these hours of operation may change without notice during early closures, closures due to maintenance, inclement weather, etc. It is recommended to call us before your visit to confirm if the facility is open to the public.

*Any attempt to make copies will result in refusal of entry. Terms are subject to change without notice*

Please see the Blackout Dates below:

August
4th – 6th

September
1st – 3rd

December
22nd – 31st

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What are Blackout Dates?

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Blackout dates are dates when rewards and other special discounts and promotions may not be available for redemption. Please check our calendar or contact us to confirm the Blackout dates.

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When does my time start?

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Our gates open for admission each half hour. Example: If you enter the facility at 10:17 AM – you would need to wait until 10:30 AM to start your time.

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Do you allow strollers into the facility?

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For the safety of all our guests, we do not allow strollers into the facility. You are able to detach the infant/toddler’s car seat from the stroller (if possible) and bring that into the facility.

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Event Questions

Is the Birthday Child included in the Birthday Package?

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Yes, the birthday child is counted as one child in the birthday package.

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Can we add extra time?

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Yes, you can. An additional 30 minutes is $70. An additional hour is $100.  Additional time can only be added to certain time slots. For more information please email: events@ninjazcanada.com

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Can we extend the event past 8:00 PM?

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We are open on Friday 4:00 PM – 8:00 PM and Saturday/Sunday 10:00 AM – 8:00 PM. The latest event time is 6:00 PM – 8:00 PM. If you are looking to extend your event past 8:00 PM, there will be a premium charge. For all other after-hours events, please inquire about our VIN (Very Important NINJAZ) Package.

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Can children 60" and taller use the adult course?

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Unless you book a package that includes the adult course, children are only permitted in the Kids Section. If children meet the height requirement of 60″ and taller and wish to try the adult course, there will be a $4.00 upgrade charge.

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Can adults use the course?

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Adults are not permitted on the equipment. If they wish to participate, the cost per adult is $24.

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Do you have paper waivers?

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We do not have paper waivers. All waivers must be submitted online, you can send the link to all guests: https://www.ninjazcanada.com/waiver

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Does the package include food?

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Our packages do not include food. You may bring your own cold foods. You are not permitted to bring hot food. Hot food and Pizza must be ordered through us. Pizza is available from Pizza Pizza or Pizza Nova. Additional catering is available at extra cost from Peter & Paul’s Catering, however, is not mandatory.

We do not allow the following food items: Chips, popcorn, lollipops, fish or seafood of any kind, rice, sauces and hot foods.

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Can we bring chips?

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Unfortunately, we do not allow chips. This includes all chips of any kind, Cheetos, cheezies, popcorn, veggie sticks, etc.

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Do you provide juice?

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We only provide water bottles. You are welcome to bring your own juice or pop providing they are in small individuals. Examples are juice boxes or pop cans. We do not permit large bottles.

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Do you provide coffee and tea?

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We do not provide coffee or tea for parties. You are welcome to bring coffee, however, it must remain either in the party room or the cafe area.

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Do you provide tableware? Knife to cut cakes?

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We provide all tableware in the party room. This includes tablecloths, plates, napkins, forks, spoon, etc. The colours are white and red. If you wish to bring your own themed or coloured tableware, you are welcome to do so. We do not provide or permit cups.

We provide the knife for the cake as well as the lighter.

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Can we bring decorations for the party room?

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We do not permit balloons, pinatas or any decor that requires being stuck to the wall. If you wish to bring anything to decorate your room, it must only be for the tables.

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How early can I come to set up?

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Your party host will set up for you. With that being said, arriving early will not guarantee access to your party room before your party time. Our party hosts work hard to clean up and set up the party rooms as quickly as possible. Please be patient with them.

You can arrive about 15 minutes before to check in as well as sign your waiver if you have not already.

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Do you have a fridge or freezer?

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We have both – fridge and freezer!

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Don’t see your question? Contact us: events@ninjazcanada.com

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